Integrated PP Liaison E&B NY

US-NY-New York
Requisition ID
Department Name
SHP Entitlement


Healthfirst is a provider-sponsored health insurance company that serves more than 1.2 million members in downstate New York. With more than 4,000 employees, a network of nearly 30,000 providers, and revenues in excess of $8.6 billion, Healthfirst is one of the largest health plans in the New York City area.   Our members are our North Star, and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it. Healthfirst’s commitment to quality and member satisfaction has helped us earn top ratings for HMO health plans in New York City. We know that employees shape our company and connect us to our communities, and we look to recruit and retain intelligent, driven leaders who are passionate about healthcare and embody our five culture drivers: - Dream Big, Plan Wisely - Break Down the Walls - Think Critically, Speak Up, Deliver with Pride - Inspire Through Trust, Lead By Example - Be Unstoppable

Healthfirst is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veterans, disability status or any other characteristic protected by law.


Position Summary:  

The Integrated Products Project Liaison provides administrative support to the Integrated Products (IP) group's business expansion initiatives for long-term care products. This includes, but is not limited to, coordinating the continuity of the IP process and ensuring the processing of quality customer service for referral sources, prospective new enrollees and significant others. The Project Liaison is expected to contribute creative solutions and take ownership of daily assignments to ensure seamless communication and systematic completion of routine and special projects.  They are expected to facilitate meetings and conference calls with project participants acting in a consultative capacity.


This is a paperless work environment requiring daily hands-on administration of multiple proprietary and packaged electronic databases including security requirement tools such as encryption.  These systems include, but are not limited to, database mastery for ad-hoc reporting, analysis, and scheduling, timecard tracking system, Sunguard Macess Service Module for electronic archiving, RightFax, VoIP, Virtual Work Platforms (using VPN), scanning, creating and writing .pdf files (Adobe Acrobat Reader and Writer), and MS Office 2010 software (such as Word, Excel, PowerPoint, and Outlook).


Duties & Responsibilities

  • Maintains control of the division’s work flow as directed by the Assistant Director/Director of Intake , AVP or Executive Director while working independently to ambitiously handle multiple tasks with a fast-paced, proactive vs. a reactive approach to changing priorities. Ability to manage projects across multiple units within the department with the respective stakeholder.
  • Provides administrative support to Intake department by acting as liaison between LTC Marketing and Intake. Maintains Intake filing system. Works collaboratively with HF/LTC Marketing/Events/Finance/IS/Fleet. Monitors in house/warehouse inventory of marketing supplies/give-away premiums.
  • Prepares marketing packages. Assists with data entry of Marketing Contacts into a designated database (EMR) as needed.
  • Handles incoming telephone calls from field marketing staff in a prompt, courteous and appropriate manner. Forwards referral report to marketing staff with complete information in a timely manner.
  • In the absence of AVP's Administrative Assistant, provides back-up support for day-to-day clerical functions including AVP’s/ADs, reminders, calendar and scheduling of meetings. 
  • Monitors and requests maintenance for office equipment such as copiers, faxes, printers, etc.). Handles all mail (incoming/outgoing) and faxes.
  • Other duties as assigned. Must be willing to work overtime if needed.


Minimum Qualifications: 

  • High School Diploma or GED from an accredited institution.
  • Microsoft Excel: Ability to cross-reference data with table lookup functions (V-lookup, index, match); ability to enter and manipulate data using formulas.
  • Must be willing to work occasional overtime including occasional weekends.

Preferred Qualifications:  

  • Intermediate Microsoft Office skills.
  • Basic WebEx & TimeCard Tracking skills.
  • Basic efax, scanning and e-archiving skills.
  • Office experience with computers, phone, filing and scheduling within a health care setting, including experience within the marketing/new business area of a managed care of manged-long-term care organization.
  • Ability to work within a diverse, multi-cultural work environment/community as well as with different personalities.
  • Ability to work independently to ambitiously handle multiple tasks with a proactive, fast-paced, flexible approach to changing priorities.
  • Savvy at cleaning and manipulating data.

Compliance & Regulatory Responsibilities: NA

License/Certification: NA


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