Training Coordinator

US-NY-New York
Requisition ID
Department Name
Ops Centralized Services


Healthfirst is a provider-sponsored health insurance company that serves more than 1.2 million members in downstate New York. With more than 4,000 employees, a network of nearly 30,000 providers, and revenues in excess of $8.6 billion, Healthfirst is one of the largest health plans in the New York City area.   Our members are our North Star, and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it. Healthfirst’s commitment to quality and member satisfaction has helped us earn top ratings for HMO health plans in New York City. We know that employees shape our company and connect us to our communities, and we look to recruit and retain intelligent, driven leaders who are passionate about healthcare and embody our five culture drivers: - Dream Big, Plan Wisely - Break Down the Walls - Think Critically, Speak Up, Deliver with Pride - Inspire Through Trust, Lead By Example - Be Unstoppable

Healthfirst is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veterans, disability status or any other characteristic protected by law.


Position Summary:  

The Training Coordinator position requires administrative and leadership skills to support Operations Training Department.


A Training Coordinator at Healthfirst works under close supervision involving detailed instructions and constant checking on work performance.


The individual at this level will embody Healthfirst’s Culture Drivers through his/her workplace behavior.


Duties & Responsibilities: 

  • Assisting in general and specific training programs for organization employees in the classroom.
  • Assisting in pulling training aids, modifying existing lesson plans relevant to training material and class conditions. 
  • Providing assistance supporting Learning Management System training-related operations in the Healthfirst Online Learning System (OLS)
  • Entering and validating historical training data.
  • Distribution of attendee logs to business owners.
  • Running reports out of LMS and import to Excel, interpret data, and format reports to meet department/organizational needs   
  • Scheduling training rooms and book conference rooms for New York, Florida and Virtual Sessions for New Hire, Up training and product training.
  • Preparing training related announcements for daily process update emails.
  • Interface with Quality department on data and communication analysis.
  • Assist in getting new vendor engagements set up for training.  User type profile creation, User setup tickets, password testing and connectivity testing.
  • Additional duties as assigned. 


Minimum Qualifications:  

  • Experience planning, organizing and managing calendars
  • Experience communicating and influencing individuals and audiences of all levels
  • Ability to communicate in English, both verbally and in writing
  • Ability to manage/multitask small projects simultaneously
  • High School Diploma OR GED from an accredited institution

Preferred Qualifications:

  • Experience in an operations department
  • Experience presenting and facilitating
  • Experience with Learning Management Systems (LMS)
  • Intermediate to Advanced Microsoft proficiency (Excel, Outlook, Word, PowerPoint).


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